Harmony Veterinary Center welcomes you to our online pharmacy for Home Delivery!
Our online pharmacy through Webster Vetsource works for you:
- It is a fully authorized and licensed veterinary pharmacy. All products are fully backed by the manufacturer's guarantee, giving you peace of mind that your pet's prescription is handled, filled, and shipped properly and it is not a "grey or black market" product.
- It enables you to set up automatic refills or reminders so reordering is easy, saving you time and making sure your pet stays on his or her medication schedule.
Questions and Answers:
Why are not all of the products that Harmony Veterinary Center recommends for my pet in the online pharmacy?
At Harmony Veterinary Center we practice integrated veterinary medicine. Unfortunately only traditional pharmaceutical items from the major manufacturers are available for online purchasing at this time. Please call us at (303)-432-8551 and we will be happy to prepare for pick up at our Hospital any of your complementary medical prescriptions or other traditional medicine prescriptions not sold through this service.
Who do I contact if I have questions?
Please call Webster Vetsource customer care helpline at 1-877-738-4443 or our clinic at (303)-432-8551.
Can I still call the clinic to ask questions, order refills, or pick up medications?
Yes! We love seeing you and will continue to stock a full traditional and complementary veterinary pharmacy. Just give us a call at (303)-432-8551 MWF 8:00 am - 6:00 pm, Tues/Thurs. 8:00 am - 7:00pm or Saturdays 8:00 am - Noon.
What is the Webster Vetsource Remind Me program?
This is a convenient way to remember to give or reorder your pets medication. You will recieve emails reminding you about prescription refill dates, expiration dates and when to give your pet his or her medication. This is great for monthly medications or to help you remember to reorder before running out of those long term medications.
How do I pay for my orders placed through the online pharmacy?
A secure shopping cart is set up to take your credit card and shipping information when you are ready to make your purchase.
What is the return policy?
Click on Home Delivery and then under the shopping cart click on "view our return policy" for more information.
What is the shipping cost?
Click on Home Delivery then on the "truck" icon under the shopping cart to see our shipping rates.
Who reviews a prescription before it is shipped?
Your veterinarian prescribes a medication, food, or suplement for your pet. Our veterinary technicians review and fill the prescription request forms. Our your veterinarian then reviews the prescription once again and authorizes the Webster Vetsource veterinary pharmacist to fill and ship your pet's medication. The Webster Vetsource veterinary pharmacists also have quality control checks to assure your pet's medication is properly prescribed and filled before it is shipped to you.
Where are products shipped from?
Prescripton medication is shipped from Portland, Oregon.
Food items are shipped from Garland, Texas.
How long will it take for delivery?
Please allow 5-9 days for regular ground delivery. If you need it sooner there are other options that can have it to your door next day.
Why can't I refill my prescription?
In order to use our online pharmacy you must first have a doctor patient relationship with Harmony Veterinary Center and your pet must be prescribed the medication. If you do have a doctor patient relationship established the online pharmacy will not allow you to order the product. Other reasons may be that the product is not offered online at this time, the number of prescription refills has expired, or you need to establish a user account for the online pharmancy. Please call the Webster Vetsource Care team (877) 738-4443, or our office and we will be happy to help you if you experience not being able to refill your prescription. (303)-432-8551
Our entire healthcare team is committed to providing personal attention to the unique concerns you may have for your pet. Please feel free to contact one of our healthcare team members if you have further questions than those listed above. We welcome your comments and suggestions. Please contact us at (303)432-8551 for all your pet health care needs.